SERVICE EXCELLENCE – LEVEL 1 (DAY 2)

Why Service Excellence is important? About Service Excellence Customer feedback is a great way for companies to improve their products and services. However, dealing with feedback, and in particular, complaints can be a very challenging part of anyone’s job. Great communication contributes to happy customers. Using the appropriate word choices and tone can help you […]

SERVICE EXCELLENCE – LEVEL 1 (DAY 1)

Why Service Excellence is important? About Service Excellence Customer feedback is a great way for companies to improve their products and services. However, dealing with feedback, and in particular, complaints can be a very challenging part of anyone’s job. Great communication contributes to happy customers. Using the appropriate word choices and tone can help you […]

Effective Management of Difficult Customers

Managing difficult customers and their demands is certainly not an easy task. If you are working in a service or retail position requiring interaction with customers, it is important that you prepare for potential complaints.  As service providers, you are bound to encounter upset, irate, demanding and unreasonable customers. Challenging customer situations demand more than […]

WSQ Follow Food & Beverage Safety and Hygiene Policies & Procedures (REFRESHER)

Refresher Food Hygiene Course WSQ  Follow Food & Beverage Safety and Hygiene Policies and Procedure (Refresher) Overview The Refresher Basic Food Hygiene course was introduced in October 2010 by National Environment Agency (NEA) to raise the standard of food hygiene in food establishment. The refresher training is to ensure sustained awareness on good hygiene practices […]

WSQ – Follow Food & Beverage Safety and Hygiene Policies & Procedures

What’s In It For Me Learn how to follow food and beverage safety and hygiene policies and procedures Practise good personal hygiene and use safe ingredients Learn how to handle and store food safely Course Overview This course has been specifically to equip learners with knowledge and application skills to follow food and beverage safety and hygiene policies and procedures. Learners must also practise good personal hygiene, using safe ingredients, handle and store food safely and maintain cleanliness and upkeep of utensils, equipment and service or storage areas. Who Should Attend? Food Handlers  Course Duration Training / Lecture Hours: […]

Service Literacy Test – Conversational English Tutorial Course

Satisfy English conversational basics to meet daily routines and social demands