Effective Management of Difficult Customers

Managing difficult customers and their demands is certainly not an easy task. If you are working in a service or retail position requiring interaction with customers, it is important that you prepare for potential complaints.  As service providers, you are bound to encounter upset, irate, demanding and unreasonable customers. Challenging customer situations demand more than […]


Blended Learning: 4 hours classroom learning (Inclusive of 1.5 hours of assessment) and 3.5 hours self-directed learning  Who Should attend (must be IT literate) Any person who is planning to handles and prepares food and beverage in NEA-licensed food establishment i.e. Kitchen Managers, Supervisors, Chefs, Sous Chefs, Cooks, Kitchen Assistants, Food Stall Assistants and all […]

Hospitality Course for F&B

Hospitality refers to the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. Louis, chevalier de Jaucourt describes hospitality in the Encyclopédie as the virtue of a great soul that cares for the whole universe through the ties of […]

Is the food HALAL?

About this Course COURSE SYNOPSIS This course covers understanding of the importance of Halal food and Halal food production/preparation guidelines, for instance best practices of Halal food production/preparation, purification from najis and Halal slaughtering procedures. The course also provides a guideline to apply Singapore Halal certification programme. On completion of this unit, the learner will have knowledge and […]

Secrets to Managing a Successful Food Establishment in Singapore

If you dream to open any F&B establishment, then it’s a must for you to go for this course! Course Objective: To provide learners with the basic knowledge and skills to perform basic profit and loss analysis, identify external stakeholders like competitors, suppliers and customers, apply the principles of marketing and writing a simple business […]

WSQ Follow Food & Beverage Safety and Hygiene Policies & Procedures (REFRESHER)

Refresher Food Hygiene Course WSQ  Follow Food & Beverage Safety and Hygiene Policies and Procedure (Refresher) Overview The Refresher Basic Food Hygiene course was introduced in October 2010 by National Environment Agency (NEA) to raise the standard of food hygiene in food establishment. The refresher training is to ensure sustained awareness on good hygiene practices […]