Customer Management Course – Level 1

Overview

As a cleaning business owner, providing great customer support is critical to your success. Offering outstanding customer service can help you build long-lasting relationships with your clients and set you apart from the competition. Businesses strive for one thing—aim for customer satisfaction with their product offerings. To keep your customers happy, you need to offer world-class customer support and strive hard for a positive, if not delightful, customer experience.

Customer-centric businesses focus on ordinary people and put immense effort into customer support. All businesses have dedicated teams to handle new requests and complaints. Cleaning businesses should be no different. It is essential to have a customer support team that can understand customer problems and answer their questions.

Cleaning companies need to ensure that their cleaners did a great job keeping the customers’ places clean and well organized. A poor job will result in a bad customer experience—you do not want that. Cleaning jobs can get increasingly monotonous. Consistently meeting customer expectations and going above and beyond will only happen when you empower your cleaners with the right incentive programs. Your cleaners need trust, career growth, and incentives. Most importantly, continuous customer management training becomes very crucial for both your cleaners and your customers’ retention.

This course is suitable for new entrants and existing cleaners working in the environmental cleaning sector.

On completion of this unit, participants will be able to:

• Comprehend the importance of Customer Service.
• Follow organization’s service quality procedures.
• Identify the triggers in service environment.
• Perform service recovery.

Duration: 1 Day
Timing: 9:00 AM – 6:00 PM