Service Excellence Level 1

On completion of course, trainees would be able to:

• Communicate using basic learned workplace phrases and sentences
• Satisfy English conversational basics to meet daily routines and social demands
• Understand simple learned workplace phrases and vocabulary
• Ready to sit for the service literacy test conducted by Ministry of Manpower.

Programme Outline

• Getting to know you
• Greeting guests
• Basic grammar
• Counting
• Colours & patterns
• Around your neighbourhood
• In your workplace
• Basic vocabulary
• Telephone conversation
• Guest service
• Address basic guest concern

Total of 15 hours (2 days). Inclusive of 1 hour lunch break & 1 tea break each day and time allocated for assessment

Please contact us for more information.