SKILLMASTER Training Centre Pte Ltd


Service Excellence

What you’ll learn

Course Synopsis

On completion of course, trainees would be able to:

  • Communicate using basic learned workplace phrases and sentences
  • Satisfy English conversational basics to meet daily routines and social demands
  • Understand simple learned workplace phrases and vocabulary
  • Ready to sit for the service literacy test conducted by Ministry of Manpower.

Programme Outline

  • Getting to know you
  • Greeting guests
  • Basic grammar
  • Counting
  • Colours & patterns
  • Around your neighbourhood
  • In your workplace
  • Basic vocabulary
  • Telephone conversation
  • Guest service
  • Address basic guest concern

Total of 36/48 hours of 3 hours- weekly session. A 15 minutes diagnostic interview will be conducted to recommend duration of training.