Our Services

FOOD & BEVERAGE INDUSTRY

 

In keeping with WDA's and NEA's vision of higher hygiene standards when handling food, it is compulsory for all food handler to attend and certified competent with the WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures course in order for them to handle Food & Beverage in Singapore. This course will introduce the concept of micro-organism, personal hygiene, maintenance of food preparation equipment and areas, how to prepare food safely, handle food safely and store food safely.

 

 

Approved Training Courses

- WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures - 9 hrs

 

 

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More Services...

Specialised Course

Course Outline

The old adage of customer is KING still holds. More than anything else, it’s the customer that determine between success and failure of the organisation. With increasing competition in the market, organisations today have to deliver the total customer experience to differentiate and succeed. 

 

Skillmaster will provide the tools, expertise and techniques, in transforming customer service complaints and breakdowns into WOW experiences, rendering service at its epitome best.

On successful completion of this workshop, participants will have the knowledge and skills to manage complaints and lapses in customer service with the aim of customers retention and re- gaining back the loyalty of a lost confidence.

 

About the Trainer

Abraham Judah, has more than 35 yrs of industry experience in customer service with Singapore Airlines, a service ICON. With his wealth of experience in the service industry and vast exposure with people of global profile, his expertise in training rendered would be equal to the best and 2nd to none in the local scene. His domain expertise in customer service would be beyond mere theories but what works.

 

Training Course

- Handling Difficult Customers

- Rendering Quality service the DIFFERENTIATOR

 

Please call/email us for more enquiries!

 

 

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SERVICE LITERACY TEST - CONVERSATIONAL ENGLISHTUTORIAL COURSE

The Service Literacy Test (SLT) is developed for Work Permit Holders in the Retail, Hotel and Food & Beverage sectors, where the ability to communicate in English is essential for delivering good and effective service.

 

From 1 July 2010, Ministry of Manpower (MOM) mandates that Work Permit Holders in these sectors will have to pass the Service Literacy Test in order to qualify for skilled levy status, in addition to the current skilled status requirements.

 

Skillmaster conducts a min. 36 hours tutorial course for candidate wishing to undertake on the Service Literacy Test (Spoken and Listening). This tutorial course can only commence with a minimum intake of 10 candidates.

 

Training Course

- Service Literacy Test - Conversational English Tutorial Course 

 

Please call/email us for more enquiries!  


* You may wish to refer to MOM Website to check whether your WPH is required to pass SLT to qualify for the WP skilled status.

 

 

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Training room available for rental

 

- Cost of $200 per day (9am to 6 pm), inclusive of 2 refreshments
- Half day training can be arranged

- Possible arrangement to start earlier and end later
- Fully furnished room with tables and chairs
- Basic stationeries, projector, flipchart board with flipchart papers, white board with markers
- Rectangular classroom able to accomodate up to 20 paxs

 

 

 

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About Us

About Our training centre

Skillmaster Training Centre Pte Ltd was founded on January 2003. With 8 years experiences in the training industry, we've grown from a small humble training centre to a reputable Approved Training Organisation.


Our focus is creating value beneficial to both the client's company and their workers when delivering any form of service(s). All workers attending the course(s) would be trained in accordance to national standards in the WSQ systems set by Singapore Workforce Development Agency (WDA).

We continuously upgraded our facilities and courses so as to provide superior and conducive learning materials and environment to our trainees, thereby providing better services levels to our customers. Currently, we have our own training premises with internal and external trainers conducting trainings in our facilities, as well as on-sites training.

Vision

To be the leading training centre in Singapore, contributing to the continuous improvement to Adult Continuity Education.

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WORK-Life Harmony

At Skillmaster Training Centre, we believe in creating a more supportive and flexible workplace which allows employees to manage both personal and work commitments efficiently. With the flexible work arrangement scheme, we support our employees in achieving the optimum performances at work, adequate family support, unleash their potential for innovation and creativity work ideas and job security for their future.


We value your family as much as our family.

 

 

 

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Schedule

COURSE NAME FEES
(IN SGD$)
TRAINING DATE
TIME: 9AM - 7PM
VENUE  
ENGLISH - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 26/10/2014, SUNDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
MANDARIN - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 29/10/2014, WEDNESDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
ENGLISH - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 30/10/2014, THURSDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
ENGLISH - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 04/11/2014, TUESDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
ENGLISH - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 09/11/2014, SUNDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
ENGLISH - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 12/11/2014, WEDNESDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
ENGLISH - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 20/11/2014, THURSDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
ENGLISH - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 28/11/2014, FRIDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
MANDARIN - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 05/11/2014, WEDNESDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
MANDARIN - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 10/11/2014, MONDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
MANDARIN - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 18/11/2014, TUESDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
MANDARIN - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 23/11/2014, SUNDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
MANDARIN - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 27/11/2014, THURSDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
MALAY - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course (2014) $150 11/11/2014, TUESDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065 (Refreshment provided)
MANDARIN - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course ( 2014 ) REFRESHER $60 19/11/2014, WEDNESDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065
MALAY - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course ( 2014 ) REFRESHER $60 24/11/2014, MONDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065
ENGLISH - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course ( 2014 ) REFRESHER $60 07/11/2014, FRIDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065
ENGLISH - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course ( 2014 ) REFRESHER $60 17/11/2014, MONDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065
ENGLISH - WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures Course ( 2014 ) REFRESHER $60 29/11/2014, SATURDAY No. 21 Bukit Batok Crescent, #10-82 WCEGA TOWER S658065


Contact Us

Locate us....





Address:
No. 21, Bukit Batok Crescent, #10-82, WCEGA TOWER, Singapore 658065

By Car:
Enter from either PIE (Bukit Batok East Avenue 3 exit) or Bukit Batok St. 23. Turn into Bukit Batok Crescent and locate WCEGA TOWER on your left. Park at the Level 1 carpark, park near to the blue pillars (Lift Lobby of WCEGA Tower). Take the lift to the 10th storey. Exit through the left lift lobby door. Look out for #10-82.

By Bus:
Available bus services – 77, 106, 189, 963

Alight at “Opp Burgundy Hill” bus stop. Walk towards the traffic light on the left. Cross the link bridge (Canal). Walk up the stairs towards WCEGA Tower. Take the lift to the 10th storey. Exit through the left lift lobby door. Look out for #10-82.


Contact Number:
Office: 6564 6181
Fax: 6564 6065

Email Address: info@skillmastertc.com